Terms of Service

Last updated: 25 June 2026

Welcome to Freshpup. These Terms of Service ("Terms") govern your access to and use of the Freshpup website at freshpup.co and your purchase of products from our store (the "Services"). By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our Services.

1. Who We Are

Freshpup operates this online store, selling pet care products for dogs, cats, and their owners. You can reach us at contact@freshpup.co.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to make a purchase through our Services.

3. Products, Pricing & Availability

We do our best to display our products and prices accurately. All prices are listed in euros (EUR) unless stated otherwise. We reserve the right to correct errors, change prices, and limit or refuse orders at our discretion. Product images are for illustration and may differ slightly from the actual item. Products are subject to availability.

4. Orders & Payment

When you place an order, you make an offer to purchase. We reserve the right to accept or decline your order. Payment is taken at checkout through our secure payment providers. By providing payment information, you confirm you are authorised to use the payment method.

5. Shipping & Returns

Delivery of your order is governed by our Shipping & Delivery Policy, and returns and refunds are governed by our Refund Policy. Please review both, as they form part of these Terms.

6. Acceptable Use

You agree not to use our Services for any unlawful or fraudulent purpose, to interfere with the operation of our website, to attempt unauthorised access to our systems, or to infringe the rights of others.

7. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Freshpup or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or use our content without our written permission.

8. Disclaimer of Warranties

Our Services and products are provided on an "as is" and "as available" basis. While we work hard to provide quality products, we make no guarantees that the Services will be uninterrupted or error-free, except as required by applicable law.

9. Limitation of Liability

To the fullest extent permitted by law, Freshpup will not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products. Nothing in these Terms limits any rights you have that cannot be excluded under applicable law.

10. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Any disputes will be handled by the courts located there, unless applicable consumer law in your country of residence provides otherwise.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date, and your continued use of the Services means you accept the changes.

Contact

Freshpup
Email: contact@freshpup.co
FLAT/RM 1019B 10/F LIVEN HOUSE, 61-63 KING YIP STREET, KWUN TONG, HONG KONG